Terms and Conditions


Terms and Conditions for Aotūroa Skincare Website


Aotūroa Skincare Terms of Service ("Agreement")


This Agreement was last modified on April 5, 2020


Please read these Terms of Service completely using www.aoturoa-skincare.com which is owned and operated by Aotūroa Skincare. This Agreement documents the legally binding terms and conditions attached to the use of the Site at www.aoturoa-skincare.com.


By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service.


Intellectual Property


The Site and all of its original content are the sole property of Aotūroa Skincare and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.


Shipping Policy


We ship 5 times per week at 4pm Pacific Time. We try our best to get orders shipped within a 24 hour window. Additional delays may occur when multiple orders are place, changes to the order are requested, or non-standard payment methods are utilized.

U.S. Shipping Options & Costs

Standard Ground U.S. Shipping (2-8 business days)

U.S. orders will be shipped via UPS, or U.S. Postal Service. Most packages arrive within 2-8 business days. (not a guaranteed service)

FREE standard shipping for orders over $99.00.

*Free shipping offer valid for orders shipping within the 48 contiguous states.

(The $99.00 total is calculated AFTER any promotion, coupon deductions.)

Express U.S. Shipping (2-3 business days guaranteed)

2-3 business days guaranteed. Signature required.
Excluding weekends. Not available to P.O. Boxes.
Starting at $11.95 depending on weight of shipment ordered.

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.


All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

Return Policy

We do not offer refunds or exchanges on any opened Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully. You may contact us on a case by case bases. Please contact us at sales@aoturoa-skincare.com



Aotūroa Skincare reserves the right to terminate your access to the Site, without any advance notice.


Links to Other Websites


Our Site does contain a number of links to other websites and online resources that are not owned or controlled by Aotūroa Skincare.


Aotūroa Skincare has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.


Governing Law


This Agreement is governed in accordance with the laws of Washington, United States.


Changes to This Agreement


Aotūroa Skincare reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.


Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Aotūroa Skincare site immediately.


Contact Us


If you have any questions about this Agreement, please feel free to contact us at info@aoturoa-skincare.com